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Refund policy

We stand behind every part we deliver. If something is wrong, we make it right — quickly, without unnecessary process, and with respect for your time as a business owner. Our refund and return policy is designed for the realities of running a service center, not for putting obstacles in your way.

When You Can Request a Return or Refund

AutoTech accepts return and refund requests in the following situations:

  • Wrong part delivered — the part received does not match the order placed

  • Defective or damaged part — arrived damaged or has a manufacturing defect

  • Authenticity concern — reason to believe the part does not meet our genuine-parts guarantee

  • Order not delivered — confirmed delivery was not received within the agreed timeframe

Timeframes

Return and refund requests must be raised within 48 hours of delivery for damaged or wrong parts. Authenticity and warranty claims may be raised within the applicable warranty period. Contact your dedicated account manager first — we resolve most issues on the same call.

What Happens Next

Once your return request is submitted, our team will:

  • Acknowledge your request within 2 business hours

  • Arrange collection of the part at no cost to you

  • Dispatch a replacement or process a refund within 3–5 business days

Parts Not Eligible for Return

The following are generally not eligible for return:

  • Parts that have been installed or used

  • Parts damaged due to improper handling or installation after delivery

  • Orders placed in error where the correct compatibility check was available

Tip: Always use AutoTech's compatibility checker (VIN / Make / Model / Year) before confirming an order. Your account manager can also verify compatibility before you order.