Refund & Returns Policy
We stand behind every part we deliver. If something is wrong, we make it right — quickly, without unnecessary process, and with respect for your time as a business owner.
Hassle-Free B2B Returns Process
When You Can Request a Return or Refund
Wrong Part Delivered
The part received does not match the order placed.
Defective or Damaged Part
The part arrived damaged or has a manufacturing defect.
Authenticity Concern
Reason to believe the part does not meet AutoTech's genuine-parts guarantee.
Order Not Delivered
Confirmed delivery was not received within the agreed timeframe.
Return & Refund Timeframes
48-Hour Window for Damaged/Incorrect Parts
Requests for damaged or incorrect parts must be submitted within 48 hours of delivery to ensure fast resolution.
Warranty Period for Authenticity Claims
Authenticity and warranty claims may be submitted during the applicable warranty period as specified for each part.
Contact Your Account Manager First
Most issues can be resolved immediately by contacting your dedicated account manager. We prioritize speed and business continuity.
What Happens Next
1
Request Acknowledgement
AutoTech acknowledges your return request within 2 business hours.
2
Free Collection
Collection of the returned part is arranged at no cost to you.
3
Replacement or Refund
Replacement shipment or refund processing completed within 3–5 business days.
Parts Not Eligible for Return
Please Note
- Parts that have been installed or used.
- Parts damaged due to improper handling or installation after delivery.
- Orders placed in error where compatibility verification was available before purchase.
Compatibility Protection Tip
Always use AutoTech's compatibility checker (VIN / Make / Model / Year) before confirming an order. Your dedicated account manager can also verify compatibility before you order.
Need Help With a Return?
Contact your account manager or our support team. We're here to help resolve any issues quickly and professionally.